Refund policy

1. Do you accept returns, exchanges, and cancellations?

Yes, we have policies in place for returns, exchanges, and cancellations:

• Returns: We offer a 30-day return policy. Customers need to request a return within 21 days after delivery and must send the item back within 30 days from the date of delivery.

• Exchanges: Exchanges are allowed within 30 days of delivery but are only applicable to pre-made jewelry or listed items. Custom orders are not eligible for returns or exchanges.

• Cancellations: If you change your mind about an order, please message us within 48 hours of placing the order. For cancellations requested after 48 hours, a cancellation fee of 15% of the total order amount will be charged.

 

2. Can I return a custom or personalized order?

No, custom and personalized orders are not eligible for return or exchange. These items are specially made to your specifications and are unique to your request, which makes them non-returnable and non-exchangeable. We encourage you to review your order carefully before finalizing it to ensure it meets your exact needs.

 

3. Do I need to pay for shipping back?

Yes, customers are responsible for covering the return shipping costs. When returning an item, please ensure that it is shipped with all the original documents and packaging as received. This helps in maintaining the integrity of the product during transit and is essential for processing your return.